Report a Claim

Accidents are stressful, but reporting a claim shouldn’t have to be. Direct makes filing a claim quick and easy, allowing you to get back on the road as quickly as possible.

Here's how to report a claim:

Act Fast

Report the accident as soon as possible by calling 1-800-403-1077.

Be Prepared

Have all of the information and documents relevant to your loss ready before you make your claim, such as:

• Your policy number
• Police report information
• Your insured vehicle information:
  • Year, make, model and color
  • Vehicle Identification Number (VIN)
  • License plate number
  • Description of damages to your vehicle
  • Location of your vehicle
  • Names and contact information for all parties in your vehicle at the time of the accident
  • Other drivers’ information if there was more than one vehicle involved.
  • Other vehicles’ information including:
    • Year, make, model and color
    • Insurance carrier information

If you don't have all of this information, don’t worry, youcan still report your claim.

Contact Direct

Once you have all of your accident information together, call us at 1-877-Go-Direct (1-877-463-4732), Monday-Friday 8 a.m. to 7 p.m. (EST) and Saturdays 8 a.m. to 4 p.m. (EST). Direct’s First Notice of Loss (FNOL) team is available to help.

What to Expect

First, we'll set up your new loss in our claims system, and give you a claim number to use in all future communications. Your claim will be assigned to an adjuster who will contact you to discuss details about your loss.

Learn more about our Claims Process.