Catastrophe Response

Call 1-800-403-1077 to report a catastrophe claim.

Floods. Hurricanes. Tornados. Once in a lifetime thunderstorms. Such events can take a long time to recover from. If you’re a Direct Auto & Life Insurance policyholder, we have a team in place to help you and your vehicle get back on the road sooner.

Direct Auto’s Catastrophe Response Team (CAT Team) responds to weather-related emergencies such as hurricanes, hailstorms, tornadoes, and floods to assess affected policyholders and their damage. The CAT Team is an extension of our claims vision: to respond at the right time and pay the right amount, so you can get back to your normal, everyday life as soon as possible.

Follow Direct Auto on Twitter to find out how we’re responding, where you can find the CAT Team, and other important storm-related information.

Policy Information/Help

For Our South Carolina Insureds:

We know that many of our friends and neighbors in South Carolina have suffered extreme hardships because of Hurricane Florence. You are receiving this email because you are a policyholder of ours who lives in one of the declared disaster areas. The South Carolina Department of Insurance has issued an Emergency Order imposing a moratorium on policy cancellations and nonrenewals from 9/14/2018 -11/13/2018 https://www.doi.sc.gov/DocumentCenter/View/11204/Emergency-Order-No-2018-EO-001. Please note this is not a waiver, it is only an extension of time for insureds directly impacted by this disaster. You will be responsible for the premium for this extended period. In that regard, we strongly encourage all policyholders to continue to make their premium payments on time if you are able so you can avoid receiving a past due notice for a large amount which would be due in full at the end of the moratorium.

If you have been adversely impacted by Hurricane Florence and have any questions about your Direct policy, please contact our customer service department at (800) 627-8006 for information. Our thoughts and best wishes are with you during this difficult time.

Helpful Hurricane & Flood Tips

During a hurricane it’s important to put the safety of you and your family first. Here are a few hurricane tips to keep you safe should you experience flooding.

  • Don’t try to drive through standing water or streets that are flooded. You can never tell how deep the water is and many deaths occur every year due to drivers attempting to drive through flooded areas. Contrary to what you might think, cars can be quickly swept away in fast moving flash floods.
  • Park your car on high ground, if possible. If there is a flood threat, try to find higher ground to park your car. It may be in your yard or any other legal space to park, but try to avoid low-lying areas that are prone to flooding.
  • Don't try to start your car if it has been flooded. Starting a flooded car can result in floodwater being sucked into the engine which can ruin the vehicle mechanically.

Inclement Weather Resources

If inclement weather is in the forecast for your area, make sure you’re prepared. Stay tuned to the local news, listen to evacuation warnings, and if possible, put together an emergency kit. The following resources will likely have the most up-to-date information and can advise you on the best safety practices for your area and the weather-related emergency at hand.

File A Catastrophe Claim

If a weather-related emergency has occurred in your area, the CAT Team may already be in place. Call 1-877-GO-DIRECT to learn more or 1-800-403-1077 to start your catastrophe claim today.

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