Catastrophe Response

Direct's Catastrophe Response Team (CAT Team) responds to weather-related emergencies, such as hurricanes, hailstorms, tornadoes, and floods, to assess affected policyholders and their damages. Our CAT Team is an extension of our claims vision: to respond at the right time and pay the right amount, so you can get back to your normal, everyday life as soon as possible.

Follow us on Twitter to find out how we're responding, where you can find us, and other important information. Call 1-800-403-1077 to report a catastrophe claim.

Helpful Tips

During a hurricane it’s important to maintain your safety at all times. Here are a few tips to keep you safe should you experience flooding.

  • Don’t try to drive through standing water or streets that are flooded. You can never tell how deep the water is and many deaths occur every year due to drivers attempting to drive through flooded areas. Contrary to what you might think, cars can be quickly swept away in fast moving flash floods.

  • Park your car on high ground if possible. If there is a flood threat, try to find higher ground to park your car. It may be in your yard or any other legal space to park, but try to avoid low-lying areas that are prone to flooding.

  • Don't try to start your car if it has been flooded. Starting a flooded car can result in floodwater being sucked into the engine which can ruin the vehicle mechanically.

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