Contact Direct Claims

To report a new accident:
Call Direct as soon as possible at 1-800-403-1077.

To check on a current claim:
Already reported a claim and need to reach your claim representative?

  • Call us at 1-800-403-1077 and select option 2
  • Monday - Friday 8:00 a.m. to 5:00 p.m. (EST)

To reach our claims office by fax:

  • Dial 1-800-924-0273
  • Include your name, policy number, and claim number on each page

To reach our claims office by mail:
Direct Auto Insurance Claims Department
PO Box 1623
Winston Salem, NC 27102
Include your name, policy number and claim number

For Medical Providers ONLY:
Submit medical bills by mail to:
Direct Auto Insurance PIP Department
PO Box 2989
Clinton, IA 52733

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