Report your claim as soon as possible. You can reach one of our representatives at 1-877-GO-DIRECT (1-877-463-4732).
We're available Monday-Friday 8 a.m. to 7 p.m. (EST), and Saturday 8 a.m. to 4 p.m. (EST).
Step 2: Investigation/Appraisal
A licensed claims adjuster will be assigned to your claim and contact you by the end of the next business day.
Our claims team will complete a thorough investigation of your claim, evaluate the damage, and will and discuss any questions you may have about your claim.
Step 3: Repair
You have options when it comes to repairing your vehicle:
Step 4: Wrap-up
Your claims adjuster will periodically check the status of your repairs and address any issues that may arise, such as: additional damage, payments for additional damage owed, or changes to the expected completion date.
Questions? Call 1-800-403-1077.