Windshield and Glass Claims

Thanks to our partnership with Harmon Solutions Group (HSG), Direct's glass repair process is easy. HSG glass experts offer a large selection of repair shops, a 100% satisfaction guarantee, and a lifetime warranty on repairs for as long as you own or lease your vehicle. 

How to Make a Glass Claim

  1. Call 1-800-403-1077 to report your claim. Select the glass only option.

  2. Have your damage assessed. Comprehensive coverage is generally required for a windshield or glass claim. A claims representative will work with you to review your policy and to determine if you are covered for any repairs. Once coverage is confirmed, NCS will help you determine if the damage can be repaired or if your windshield needs to be replaced.

  3. Choose your repair shop. Once you know you're covered, NCS will arrange the repair or replacement of your glass at a shop of your choosing. If you have no preference, NCS can help you locate a shop.

  4. Schedule your appointment. Most repair shops offer in-shop and mobile glass repairs. NCS will help you schedule the kind of repair appointment that's best for you.

Questions? Call 1-800-403-1077

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