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Customer Service
Call: 1-877-463-4732 TOLL FREE
Press 1 - for Customer Service
Press 2 - for a No-Obligation Quote

Customer Service hours of operation
Monday – Friday, 8:00 AM – 10:00 PM ET
Saturday, 9:00 AM – 7:00 PM ET
Sunday, 11:00 AM – 3:00 PM ET (Quotes only)


Claims
Call: 1-800-403-1077 TOLL FREE
Press 2 - Report a new claim
Press 3 - Check the status of an existing claim


Claims hours of operation
Monday – Friday, 8:00 AM – 5 PM, ET
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We care about your customer experience

“At Direct, we know what it’s like to be a customer and we understand that sometimes you just need to talk to a real person. Feel free to get a quote, make a payment, renew your policy, or make changes to your policy online 24/7, or give one of our friendly agents a call.”

- Ken Hampton, VP of Operations and Customer Experience
   
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