My Account FAQ
Looking to make changes to your policy, make a routine payment, or use e-sign, and just don't know where to start? Look no further. We've answered some of the most frequently asked account questions below. If you still need assistance, please feel free to give us a call at 1-877-GO-DIRECT.
- How do I make a payment?
- There are no Direct Auto stores near me. How can I still pay by cash or check?
- How do I add a vehicle to my policy?
- What is a policy endorsement?
- What is a "Declarations Page?"
- How do I renew my policy?
- Where do I find the E-Sign portal?
- I can’t find my insurance ID cards. How do I reprint my proof of insurance?
- How do I file an auto or life insurance claim?
- How do I check on the status of my claim?
How do I make a payment?
We have lots of convenient ways you can make a payment. Click on an online payment option below, give us a call at 1-877-GO-DIRECT, or visit a store near you. Having your policy number on hand will help you submit your payment quicker.
There are no Direct Auto stores near me. How can I still pay by cash or check?
We have local business partners, like convenience stores, gas stations, and supermarkets that can process your payment. Find a partner payment location near you. (Processing fees may apply.)How do I add a vehicle to my policy?
It is easy to add or delete a vehicle on your existing policy. Simply log into your account with your policy number (if you’re registering for the first time) or with your User ID and password (if you’re a returning user). Click on "Change Policy" and then select "Vehicles." The "Add Additional Vehicles" button will be on your right.
As always, feel free to give us a call at 1-877-463-4732 if you need help.What is a policy endorsement?
An endorsement is an amendment or rider to a policy that adjusts the coverage for the individual insured or otherwise changes the general contract terms. For instance, if you decide to add Comprehensive or Collision Coverage, or add or delete a vehicle or driver after your policy was bound, you, either directly online or through your insurance agent, would make an endorsement to your policy.
After the endorsement is made, you would receive a new "Amended Declarations Page" reflecting the change(s) made.What is a "Declarations Page?"
The Declaration Page shows the specific policy detail for the individual insured, such as: the name and address of the insurer, the Named Insured and producing agent; the policy period, the property (vehicles) insured; the coverages, deductibles and premiums charged; other drivers and excluded drivers; policy and endorsement forms that are applicable to the policy.How do I renew my policy?
You can renew your policy online by logging into your account with your policy number (if you’re registering for the first time) or with your User ID (if you’re a returning user). Then select “Renew Policy,” from your available options. You can also give us a call at 1-877-463-4732 at your convenience! Keep in mind, you could qualify for a renewal discount of up to 20% on your insurance premium if you’ve had no policy lapse in the prior 12 months and you renew your policy within 7 to 10 days of the policy expiration date. (Renewal period varies by state and Renewal discount not available in VA.)Where do I find the E-Sign portal?
Access the E-Sign portal here or click on the E-Sign link in the upper right hand corner of this page.I can't find my insurance ID cards. How do I reprint my proof of insurance?
If you’ve already set up your online account, login to your account using your username and password. If you are a new online user and have not set up your account, log in with your policy number and birth date. Select “Re-Print Policy Documents” from your available options.
You can also access your insurance ID cards from the DirectDrive App, which is available for download for free on Android and iOS.
How do I file an auto or life insurance claim?
Filing an auto or life insurance claim is easy, simply call 1-800-403-1077 and select option 1. For auto insurance claims, please report the accident as soon as possible.How do I check on the status of my claim?
Give our claims team a call at 1-800-403-1077 and select option 0.