MyAccount FAQs

Looking to make changes to your policy, make a routine payment, or use e-sign, and just don't know where to start? Look no further. We've answered some of the most frequently asked account questions below. If you still need assistance, please feel free to give us a call at 1-877-GO-DIRECT.

Get started NOW by registering or logging into the MyAccount login page HERE.

Want to learn more about MyAccount?Click here for an instructional video.

Policy Help


Claim Help

  • How do I file an Auto or Life insurance claim?
  • How do I check on the status of my claim?

  • How do I print my proof of insurance?

    If you’ve already set up your online account, login with your Username and Password. If you are a new online user and have not set up your account, log in with your policy number and birth date. Select “ID Cards” or “View your auto policy ID Card” under “Auto Policy Details” and the ID’s will download to your computer. Open them up to print and you’re all set!

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    Where in MyAccount can I find my payment information?

    Ready to pay your bill? Click on the Payments tab, next to the Policy tab. On a desktop screen, the Payments tab is at the top right corner, above the timeline dial or circle. On a mobile device, the Payments tab is on a banner at the bottom of the screen. Please note that the payment information is only relevant to the policy you are currently viewing. To view multiple policies and their payment information on the MyAccount dashboard, select each policy and click on respective Payments tab.

    How do I make a payment?

    Pay any way you like! You can either click on an online payment option below or select payments at the top of the page. Prefer to meet in person? Give us a call at 1-877-463-4732, or visit a store near you. Have your policy number on hand to help submit your payment quicker.


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    Do I have to make separate payments for all policies on MyAccount dashboard?

    That depends. If you purchased your policies/products using our combined bill plan, you’ll only need to make one payment. But, if you have purchased individual policies on a stand-alone basis, and each is listed on your MyAccount dashboard, you will need to make separate payments for those. It’s simple, just click on each policy, select the Payments tab and make your payment.

    Why do I sometimes not see “Update Policy” or “Renew Policy” button in MyAccount?

    Great question! In certain situations, we are not able to update or renew a policy online. Please call us 1-877-463-4732 and one of our agents will be happy to help and answer any questions you may have.

    Why do I not see all my policies on my MyAccount dashboard?

    They are there we promise! After registering for the first time, you will need to add them to the dashboard using “Click on a policy to view details or add an existing policy” link. Have the policy number(s), policy owner’s first name, last name and date of birth ready to enter in the dashboard. Once a policy has been added, you will see all your policies on your dashboard when you log in to MyAccount.

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    How do I add or delete a vehicle on my policy?

    It’s easy to add or delete a vehicle on your existing policy. Simply log into your account with your policy number (if you’re registering for the first time) or with your Username and Password (if you’re a returning user). Click on "Update Policy" below the timeline circle of MyAccount, click “Edit” on Vehicles and Vehicle Level Coverage. The "Add Additional Vehicles" or “Delete Vehicle” button will be on your right. As always, feel free to give us a call at 1-877-463-4732 if you need help with your policy.

    How do I renew my policy?

    You can renew your policy online by logging into your account with your policy number (if you’re registering for the first time) or with your Username (if you’re a returning user). Then select “Renew Policy” from your available options. You can also give us a call at 1-877-463-4732 at your convenience! Keep in mind, you could qualify for a renewal discount of up to 20% on your insurance premium if you’ve had no policy lapse in the prior 12 months and you renew your policy within 7 to 10 days of the policy expiration date. (Renewal period varies by state. Renewal discount not available in VA.)

    Why can’t I delete a policy on my MyAccount dashboard?

    So glad you asked! We are working on the online capability to delete an existing policy on your MyAccount dashboard. Thank you for your patience. Stay tuned!

    Why are my Policy Status and Payment Status different?

    We thought you’d ask that! The Policy Status is what you see on the dashboard or above timeline circle, and Payment Status is what you see on the Payments tab, below the timeline circle. The Payment Status indicates the condition of your billing account. Policy Status and Payment Status can differ due to a variety of factors such as when you make your payment in relation to the payment due date or the policy cancellation date. For more information regarding your policy or payment status or for questions on whether you have coverage under your insurance policy, please call us at 1-877-463-4732 to talk to a friendly agent. Please note that a payment made after a policy has cancelled or expired will not extend coverage.

    How do I file an auto or life insurance claim?

    Filing an Auto or Life Insurance claim is easy, simply call 1-800-403-1077 and select option 2. For auto insurance claims, please report the accident as soon as possible.

    How do I check on the status of my claim?

    Give our claims team a call at 1-800-403-1077 and select option 3.

    Why do I sometimes get a message to call customer service?

    There are certain changes that, at this time, can only be made through a customer service agent. For example, if you would like to add or delete your spouse from your policy. We are working to bring these capabilities to MyAccount soon. Stay tuned! In the meantime, please call 1-877-463-4732 or visit one of our local stores to have a friendly agent assist you.

    Can I and How do I change my policy?

    Not all policies are eligible to be updated online. On an eligible policy, you can change some aspects of your policy such as coverage limits and deductibles, add or remove a driver, add or delete a vehicle, or add or remove a lienholder on your vehicle. Click on "Update Policy" below the timeline circle of MyAccount and click “Edit” against the item you want to change. To change vehicle related information, click “Edit” on Vehicles and Vehicle Level Coverage. Click “Edit Vehicle” button to update vehicle usage or lienholder. Click ‘Edit Vehicle Coverage’ to change coverages on your vehicle. To change driver related information, click “Edit” on Drivers screen.

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    How do I edit my vehicle usage?

    Click on "Update Policy" below the timeline circle of MyAccount and click “Edit” on Vehicles and Vehicle Level Coverage. Then click “Edit Vehicle” button to update vehicle use or lienholder, and click ‘Save Changes’.

    How do I edit my lien holder?

    Click on "Update Policy" below the timeline circle of MyAccount and click “Edit” on Vehicles and Vehicle Level Coverage. Then click “Edit Vehicle” button to update lienholder, and click ‘Save Changes’.

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