Policyholders Impacted by Severe Weather

Storm Impact Notice

Many of our family members, friends, and neighbors have recently suffered extreme hardship due to violent storms and flooding in the Southeast. 

We understand that this may be a difficult time for many people and the Direct General Group of Companies is committed to working with adversely impacted policyholders to help them keep their Direct insurance coverage in force. 

If you are a Direct policyholder and have suffered significant property damage, injury, or have lost a loved one in recent catastrophic weather events, we are sincerely sorry for your loss. If you live in a federal disaster area and are unable to make your car insurance payment as a result, please contact your local agent or customer service at 1-877-463-4732.

Report a Claim

Direct also has a Catastrophic Response Team (CAT Team) that responds to weather-related emergencies, such as hurricanes, hailstorms, tornadoes, and floods to assess affected policyholders and their damages. To report a catastrophe claim, call 1-800-403-1077 . Click here for further instructions on filing a claim.